Putting the needs of your customers at the heart of everything you do


Wisdom and Insights from
CX Journey CEO Annette Franz

About Annette

Meet CEO Annette Franz

Annette Franz is the Founder and CEO of CX Journey Inc., a company ushering in the new wave of customer-centric businesses. An author and in-demand speaker, Annette uses the lessons of her nearly three decades of experience to inspire readers and audiences, daring them to elevate the game for their organizations and themselves.

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Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business by Annette Franz

An essential read for the new business landscape, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business is CX thought leader Annette Franz’s call-to-action for modern leaders to transform their existing company culture and rebuild it in every way around the needs of their customers. By weaving the customer experience into the DNA of your organization, not only do you generate company-wide commitment to a new kind of culture, but you create loyal customers and brand advocates for life.

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Keynote Presentations from a Pioneer in CX

Annette Franz’s keynote speeches have brought audiences from around the world. Her message has resonated with thousands, helping shape better corporate cultures and better customer experiences for countless individuals.

An innovative voice, Annette’s signature style and ten principles bring a sincere warmth to an issue that affects each and every business.


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Annette's Blog

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